About Us

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For more than nine decades, Western Mercantile Agency, Inc. has helped individuals and organizations resolve outstanding accounts with dignity, clarity, and professionalism. Founded in 1932 and locally owned in Coos Bay, Oregon, we combine the stability of a long-standing agency with a forward-thinking, technology-driven approach. 

We believe every conversation should be respectful and solution-oriented. Our team is trained across the whole collection lifecycle and the laws that govern it, and we use secure, modern tools to make interactions straightforward and transparent. Our software platform (provided by KG Hawes since 2020) supports data security, efficiency, and a smoother experience for everyone involved. 

As a fully licensed and bonded Oregon agency, we work with consumers on a wide range of account types—including healthcare, utilities, municipal, and commercial—always with a focus on clear communication and practical paths to resolution. We’re active members of our local business community and industry associations, reflecting our commitment to high standards and responsible practices. 

How We Work with You

• Respectful communication:     We listen, explain your options, and work toward realistic solutions. 
• Clear next steps: Whether you’re calling,      emailing, or using our portal, we aim to make the process simple and secure. 
• Reliable support: Our experienced team keeps you informed and responds promptly to questions.