Testimonials

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Western Mercantile is responsive to our needs, keeps us informed of issues, and works diligently to ensure that our expectations are met.   ...Western Mercantile's staff are especially sensitive to the uniqueness of collecting health care debts and ensuring that patients are treated with dignity and respect in working towards the best possible solution for repayment of their debts.     -- Janet V., Bay Area Hospital 

I have been employed with North Bend Medical Center for the past 29 years, and all of those years, except for a one-year period, our collection agency has been WMA.  They have and continue to do a great job in collecting on accounts that we refer to them.  Our collection rate, especially during these hard times, continues to impress me.  Michelle and her staff are always available to answer our many questions.     -- Liz G., North Bend Medical Center 

I thought it would be a good idea to try an out of town collection agency. I soon realized my mistake! Not only had I lost touch with a local company, but I had lost that personal attention that Western Mercantile Agency gives each clients accounts.  The out of town agency couldn't compare with Western Mercantile's ability to contact our clients quickly and get the accounts paid up.  After a couple of months I took my accounts back to Western Mercantile Agency.    -- Kelly P. 

I can always rely on a very thorough investigation of each case and the pursuit of each to a satisfactory ending.  -- Catherine Gruchaz, M.D. 

Your commitment to payment resolution has exceeded any expectations we could have hoped for.     -- Holly M., Physicians Medical Group, PC 

...we have received continuous reports and feedback regarding our collections status.   The employees at Western Mercantile are professional and pleasant to work with.     -- Dr. Hurbis, South Coast Center for Cosmetic Surgery 

...I have found Western Mercantile to be very effective with their collections and follow up work with our accounts.     -- Susan H., Grants Pass Imaging & Diagnostic Center

WMA is collecting on delinquent accounts that we had given up on long ago.     -- Zina B., Bug-E-Boyz Construction Services, Inc. 

Their staff are very professional.   -- Jan A., South Coast Surgery Center